The LisboaVacation apartment manager will be waiting for you inside the apartment- when you arrive please ring the bell in the intercom (details provided in confirmation/instructions letter)

Yes-  Superior quality linens and towels are available

Beach towels are available for a symbolic fee of 3 euro per towel.  A refundable deposit of 5 euro per towel is also required and returned when you return the towels. They need to be requested on reservation.

Yes, all our properties have hair dryers

Yes we provide a washer and tumble dryer in all of the units, though clothes usually dry a lot quicker in the clotheslines provided (and it is a lot more environment friendly)

If you made a booking with AIRBNB, your deposit will be handled by them and refunded within a couple of days of your departure (most cases they will just release the authorization on your card). If you made a reservation through another site or LisboaVacation, your deposit will be refunded at check out or within 24 h after we verify the apartment.  Any damages will be subtracted from the deposit.

The cancellation policy of the site you have made the reservation will prevail. For reservations made with LisboaVacation, we will refund your payment in full if you cancel up to 4 weeks; up to 2 weeks, apply your deposit towards a stay with us within following 3 months, less than 2 weeks, the deposit will be forfeited

You can submit a review on the site you made the reservation, our Facebook page and we may ask you to submit in other sites we advertise. TripAdvisor will accept reviews even if the booking was not done through them-   use the appropriate link at LisboaVacation. Most sites have a section for you to submit reviews. Ask us if you can’t find it.

Lisboavacation, in its efforts to remain competitive, has to pass on bank and paypal fees to its guests. The cheapest way to transact, when possible, is cash on arrival, followed by bank transfer and then credit cards and Paypal.

All apartments have a local map with points of interest and supermarkets. We can provide additional information when you arrive

Try one of the sites below – http://www.ticketbis.net/benfica-tickets/ca546 ; www.viagogo.pt › Bilhetes Desporto;  worldticketshop.com

Try FNAC.pt for info, then call their call center ticket sales office; or try worldticketshop.com.  For theater/opera you can always got to the ticket office at the address of the performance. Timeout Lisbon will also have the most up to date listings.

There are left luggage offices at all key railway stations in Lisbon (e.g. Rossio, Santa Apolonia and Entrecampos). Typically there are 3 locker sizes available.  More information here
In Porto, left luggage offices also available at railways stations and some metro stations (e.g. Bolhao and Trindade).

None of the apartments has free private parking. Lisbon:  Apartments in the Baixa- Chiado district-  There is number of underground garages to choose from:  Praça da Figueira, Praça do Municipio, Parque Baixa Chiado, Largo do Carmo, Grandella to name a few- cost varies, but it is usually about 30+ euros per day; 2-3 euros per hour).  For Principe Real, there are 2 car parks within walking distance:  one in rua da Escola Politecnica/ Rato and the other in rua de Sāo Bento close to rua da Imprensa Nacional. You can also park the car in Marquês de Pombal car park, but that is a bit further away.  For AR- Almirante Reis there are a few private garages that offer parking, as well as coin operated on street parking.  Porto:  In the Santa catarina/ Sá da Bandeira area there are a number of private parking garages.  On street parking with coin operated meters also exist.  There is a large garage at the end of Rua Sa da Bandeira, called the Silo Automovel.  Entrance next to Hotel Dom Henrique.  In the Restauraçāo area-  there is Jardim da Coordoaria, Palacio da Justica just to name a few parks.  At the end of rua da Restauraçāo, you have (currently) meter free on street parking- turn right as you leave the building.

Children up to the age of 4 (if sleeping in the baby cot or with parents) can stay free of charge. Older children sleeping in own bed will count towards occupancy (but ask us if in doubt)

Standard check in is from 15H onward at a time agreed by us. If there is no reservation for the evening prior to your arrival, we will be happy to accommodate earlier check in times (Let us know your preference) In any case, check in and check outs between 22:00 and 08:00H have a 30euro charge.

Please note that we do not have credit card terminals at the apartment.  Payments on arrival should be cash.  You can use the link at the bottom of your confirmation/instructions letter to make a credit card/PayPal payment (3% fee applies) preferably no later than 24H before arrival

All metered spaces have a sign displaying hours of operation. In Chiado, typically meters operate from 9am to 3 am of the following day Monday to Saturday.  In other areas meters tend to operate 9am to 7pm, Monday to Friday, Saturday if charged till 1pm, but check the signs. You may come across spaces for “moradores”  stands for people that live in the are AND have a special permit.  You will be fined/ car clamped if you park in these spaces. Meters are usually of the kind that you put in the money till the display shows time desired, press green button to print receipt and place receipt in a visible area of the car.  Motorbikes park for free in the designated spaces. In other cities- always check the signs

Standard check out is by 11am. If earlier than 8am, there is the 30euro fee mentioned above. Like most hotels, guaranteed late check out has a cost and should be requested up to 12 noon of the day before your departure- till 13H a fee varying between 50 euro and 90 euro depending on the apartment,  till 6pm costs 50% of the daily rate; after 6pm, it costs 100% of the daily rates subject to availability.  Requests on the day will have a 20 euro increase.

Yes, you will find fully equipped kitchens

All apartments have AC units. Please note that in a couple of cases we have not been able to have AC in all bedrooms (some of the reasons being city regulations, cooler rooms etc), and will have electric fans for you in that case

Yes we provide free WIFI in all our apartments. While we make all efforts to always have functional WIFI, in some instances (thankfully very few) our providers have faults. If that is the case we will not be able to provide the service and no refunds will be due

Apartments in buildings with elevators will be noted in the description of the apartment. In case of a fault we will do our very best to ensure it gets repaired as soon as possible but we can not provide refunds.

In case of damages we ask you that you let us know so we can replace it for the next guest. We will charge that from the deposit (within reason). If it exceeds the value of the deposit we ask you to make up the difference. We will also pursue vigorously any malicious damages with the authorities of Portugal and your home country

We ask guests to let us know of any delays on arrivals as soon as they know (for example if your flight is being delayed on departure, text/call us before the plane takes off). If you have a delay of more than 45 min, and did not tell us in a timely fashion, we reserve the right to charge an additional fee AND leave the apartment. On that case, you must call us when you arrive so we go back to the apartment to check you in

We ask you to leave the flat more or less tidy to facilitate the check out procedure. We don’t expect you to vacuum or change the beds. Bed linen should be left in the beds and towels in the bedrooms/ bathrooms were you found them

LisboaVacation runs smoke free apartments. All our properties are strictly non-smoking. Evidence of smoking will result in additional cleaning charges. This applies even in outdoor space/ terraces and balconies. Usual evidence of smoking are cigarette buts left in the potted plants-  which is unsightly and not healthy.

We run a number of pet friendly apartments -currently CR1/CR2 and CR3; and CH5, CH6, CH7, CH8 in Lisbon and SC1/SB1 in Porto. One well behaved midsize pet can stay (extra cleaning fee of 25 euro payable)

Lisbon– easiest is to go the the beaches in Costa do Estoril/Cascais.  They are easily reachable taking the train from Cais do Sodre, and within 20-30 min you can be enjoying the Atlantic.  Sandy beaches in Costa da Caparica are best reached with a rental car- although about 25 min away, or taking a bus from Areeiro or Praca de Espanha to Costa da Caparica.  You can also take teh train in Entrecampos to Pragal and switch to a bus/ taxi to Costa da Caparica.
Porto-  nearest beach is Foz.  You can walk or jog from Restauraçao or take the Bus/ tram to Foz.  In Matosinhos you can also go to the beach and that is reachable by Metro