Terms & Conditions
LisboaVacation is an independent provider of quality Holiday/Vacation homes.
LisboaVacation is an independent provider of quality Holiday/Vacation homes. By booking a LisboaVacation property you are agreeing to the following:
a. Contract– by reserving with us, you are entering a contract for a short-term rental, for the period agreed between you and us. The property can only be occupied during this period, at the end of which you will vacate the premises and return the keys. No commercial activities/filming/parties are to take place without LisboaVacation’s permission.
b. Habitability– We make the uttermost effort to provide you with a fully functional apartment. In the unlikely event that the apartment is rendered inhabitable after your arrival, we will make our best effort to provide you with a similar accommodation for your stay. If that is not possible, we will refund the cost of the days that you were not able to occupy the property. If the apartment is inhabitable prior to your arrival, we will suggest alternative properties and assist you in booking them. In any case we will just be liable for the amounts that you actually paid us. If you have any issues with the apartment, kindly contacts us.
c. Security deposit/Cost of your stay– we require a security deposit in order to book the property. This will be refunded to you at the end of your stay, during check out or within 24h of departure, after verification that there is no damage in the apartment. Any damages will be paid from the deposit. If damage exceeds deposit we reserve the right of pursuing all legal means to recover damages. Theft will be reported to the authorities of Portugal and your home country. The cost of your stay DOES NOT includes the deposit. The deposit shall not be transferred for payment of optional services.
d. Banking/ Paypal/ Credit Card Payment fees– In our attempt to keep prices competitive and provide value for money, LisboaVacation can not and will not absorb fees associated with payments. Credit card and Paypal payments via processor have a 3% surcharge.
e. Standard cancellation policy– The policy of the site where you made the booking (if not via LisboaVacation directly) will apply before the following. If you booked one of our non-refundable rates, there is not refund in the event of a cancellation. For all other rates, cancellations up to 4 weeks prior to your arrival, a full refund of the deposit will be made to a bank account of your choosing (all bank/ paypal fees to be paid by Booker). For cancellations between 4 and 2 weeks prior to your arrival, we will issue a credit for a stay within the following 3 months in the value of the deposit. For cancellations within 2 weeks of arrival the deposit will be forfeited. Cancellation policies via the booking site you used will prevail. Changes to this policy may be made in writing in your confirmation letter.
f. Reaching you– From time to time, LisboaVacation runs promotional campaigns in its properties, and you agree to receive the first communication. You can opt out of any communications by telling us so. Your data will not be used in any other way nor sold.
g. Noise. The client signing the check-in form will be liable for the correct and decent behavior of all the persons accompanying him/her, and specifically avoiding any activity that is against any law or health policy. You agree to keep noise to a minimum between the hours of 22:30h and 8am to prevent disturbing neighbors. In the event that we have complaints or the police are called due to a noise, the rental will be terminated immediately, you will have to abandon the property and no refund will be issued. Additional fees may be charged in case of noise.
h. Windows/ Balcony/ Terrace/Pool- No objects of any kind are to be thrown out to the outside from the apartment. That includes, but it is not limited to, cigarette butts. Any damage caused will be deducted from deposit. We have specific instructions for the safe and correct use of the pool where applicable. You agree to read and follow said instructions provided to you at check in. As all apartments are in residential buildings, and because of noise, we ask you to refrain from using the terrace between midnight and 8am
i. Trash is to be disposed off in the dedicated areas- All apartments have a communal trash area where the bins are located. Kindly try to leave the apartment as tidy as you can to facilitate the check out process. There are no trash collection on Sundays, please refrain from discarding trash on those days
j. Fair usage of Heaters and AC– we strive to offer you the best prices for quality holiday homes. To support that effort, you agree to: turn off the AC/Air Conditioning units and heaters when you are not in the property and keep windows closed when running the appliances. Please be mindful of higher energy prices in Portugal as compared to north Europe and US/Asia. The apartments are mostly well insulated and require little cooling/heating
k. Smoking. All properties are strictly non-smoking including outside areas, balconies, terraces etc. Where evidence of smoking is present, an additional cleaning fee will apply
l. Unless instructed to do so by LisboaVacation or its representatives, guests are not to try to fix any malfunctions, change settings on boiler or do anything that may cause equipment malfunction. In case of doubt, call us
m. Under no circumstances will a guest be allowed to check-in/ receive the keys unless the cost of the stay is paid in full before or at check in. Only people authorized by the booker may check in on their behalf.
n. Check in – Standard check in is at 3pm or later at a time agreed with LisboaVacation. We may be able to check in earlier (inquire) Procedure: guests will be met at the property at the arranged hour. On arrival, please ring the bell and once the door opens make your way to the floor indicated. We will verify your ID and take a picture of your ID document. Keys will be made available.
o. Check out – Standard check out is by 11am, at a time agreed with LisboaVacation. Procedure: Please ensure that the apartment is tidy, reasonably clean and linen/towels are in the rooms where you found them. Guests will be met at the property at the arranged time, and a quick verification of the apartment will take place. Deposit will be refunded at- within 24h of departure minus any damages.
p. Delays- PLEASE LET US KNOW AS SOON AS POSSIBLE OF ANY DELAYS ON AGREED MEETING TIMES (for example if your flight is being delayed on departure, text/call us before the plane takes off). Recall that we will go to the apartment on purpose to meet you. If you have a delay of more than 45 min, and did not tell us in a timely fashion, we reserve the right to charge an additional fee AND leave the apartment. On that case, you must call us when you arrive so we go back to the apartment to check you in
q. Fire– in the event of a fire, please call immediately 112, and ask INCENDIO and give the address. If it is a minor fire, and you can extinguish it without putting yourself in danger, please do so (extinguishers and fire blankets available in all properties). In any case, ensure that you have easy access to the stairs to abandon the building should you need to do so. Close all doors. DO NOT use the elevators. Do not try to carry belongings. Please call us at your earliest convenience.
r- Number of Guests/ Occupation – The lead guest must provide number and age of guests when making a reservation. You agree not to occupy the property with more people than what has been contracted. In any case, the number of people that may use the apartment at any given time should not exceed its maximum occupancy. If more people than contracted stay in the property the charge per guest night will be applied to all nights of the reservation, independently of the number of nights that guests report staying.
s- LisboaVacation and apartment owners shall not be liable for any direct or indirect damages that may arise as a consequence of the use of the apartment by the guests, including, damages, insurance, robbery, criminal behavior, inappropriate use of equipment for the elderly/ handicapped or lack of children safety features. Guests traveling with children are responsible to ensure that the said children are supervised at all times and away from any danger.
t- Pet Friendly- we operate a number of pet friendly properties. This is limited to well behaved dogs/cats not exceeding 50lbs/25kg and subject to: room rate with a pet is Euro 10 above the daily room charge. We will charge a non-refundable additional Euro 30 cleaning fee.
u- LisboaVacation will not store credit card details. We do not share customer details with any third parties.
We truly value your business, and hope you will have a fabulous time in our apartments. Please provide feedback and remember, if anything goes wrong we are available to fix it. We are proud to offer a 10% discount to returning guests, their friends and their family